LiveDesk: Live Support services

Other features of LiveDesk are:

    * Multiple Chat Sessions.
      Operators can handle multiple chats.

    * Searchable Chat Transcripts.
      Ability to easily view and search saved transcripts.

    * Custom Departments
      Support areas such as Sales, Tech support, etc.

    * Monitor Several Departments with a Single Operator
      Operators can provide support for multiple departments.

    * Unlimited Operator Accounts
      You can have as many operators as you like online at any one time.

    * Department to Department Transfers
      Transfer client to different departments.

    * Administrative Control Center
      Master administration center (Manage operators, departments, chat sessions, plus lots more!).

    * Canned Messages
      Canned Messages (Predefined messages that you can send with the push of a button),

    * Custom Greeting Messages
      Custom greeting messages for all operators.

    * User Banning
      Ability to ban users from using the Smart Live Support.

    * Custom Chat Header Logo
      Choose your Chat Logo from the list we provide or upload your own!

    * Country Lookups
      Smart Live Support can automatically detect the country where your customer is located.

    * Custom Online/Offline Status Icons
      Choose your "Online" and "Offline" status icons from the list we provide or upload your own!

    * Sound Effects
      A clear sound will notify you of new chat requests. Turn up your speakers and go watch some TV!

    * Offline Message Wait-time
      Auto Direct users to leave an Offline message after a given amount of time waiting.

    * Users Typing Notification
      Notifies the user when the other party is typing a message

    * New Chat Request Notification
      A clear sound will notify you of new chat requests. Turn up your speakers and go watch some TV!

    * Easy-to-Use Interface makes administration a snap!

    * Automatic Purging of Chat Transcripts
      You can set the system to automatically remove older session transcripts in order to keep your database working fast.

    * IP Filter
      Block any undesired calls and spammers by using the built in IP filtering system.

    * Printable Transcripts
      Users can get printable versions of the chat transcripts with just a click.

    * No Traffic Limits
      since the program resides on your server.

    * Instant setup.
      It is enough to have any shared or dedicated hosting account to use our software. Our support managers are always happy to assist you with installation.

    * Finally, unbeatable price and full satisfaction guarantee.