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Several Templates are provided for giving visitors chat window unique identities, so you can select from them and utilize according to your convenience, which makes you feel good and completes the overall look of your site. You can easily place your logo in te templates and can even change the font, size, color of the written text.
Customizable Offline Message Form
whenever you are not online and meanwhile customer or site visitors vsit the site, and not able to find you online to assist them , then their is another way, in which then can live a message for you. Generally, these offline messages moved to the e-mail address that has been prespecified.
Show Visitor Position in Chat Queue
This is very innovative featured as it tell the visitors position in the chat queue and takes uncertainity out of the occasional delays which may face by your customers and visitors. On the otherhand, system also notifies the customers their position while waiting for the chat and can abe to see in real scenario, the decrease in queue. Like an example, if a visitor is on the position number 4 when requested for the chat , the position number is seen decreasing by him as customer moves up from 4 to 3, then 3 to 2, and then on 1.
Customizable Online and Offline Graphics
Once the applicable code is pasted and uploaded on the website. After that you wish to change the status denoting graphics then their is no use of re-pasting the code, you can control the graphics from the Live Desk Control panel. This allows for better control over what your customers will view when they wish to know whether your chat service is in the online or offline mode.
Graphics Customization at the Departmental and Page Level
If your sales and customer support teams, for instance, have their own separate departmental chat windows, you can customize their online or offline status graphics individually to suit the theme and nature of the service being provided. This ensures that your customers and site visitors know right away whether or not live chat service is available from that particular department.
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