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Customer Support Online
Visitors to your Web site do not require prior installation. They can click and trade through dialogue snapshot, also called "chat". And many more interactive and user-friendly features as active invitation, customizable logo ...
Statistics on the Website
Save hours and analyze the input / output, the number of visits, the number of chat, links from Web visitors, the approximate location of the visitor. Policy makers can then improve the information / design of their website, optimize sales and advertising, enhance the strength of local or regional sales ...
Internal Collaboration
Top Live Assistant is a tool such as MSN, Skype, Communicator, Lotus Sametime ... The personnel of the company may make internal trade, manage groups, public opinion, trade groups ...
Message Offline
If there are no online operators, visitors can leave a message. The operator can then give the answer when it is available.
Manage Customer Support Teams
The manager can manage their teams based on results as the number of receipt, distribution of call, call transfer...
Intelligent Auto Answer
If the operator is not available, it can choose the automatic answer intelligently. The answers can be configured in advance in the system and self-built function of the capitalization of knowledge of the system.
Management Cards
You can define a business card with a photo, welcome message, contact information such as telephone, address, e-mail ...
Save and Recognize a Visitor
The IP of each visitor is registered for the recognition of new connections.
Registration of Historical Dialogues
The dialogues are recorded to recall the information for further contact with the same visit or to enrich the library of knowledge.
Shows Visitors Position in the Chat Queue
Due to the Advanced Live Desk Technology, Both the Operator and Client came to know the number of the visitors prior to the new person logged for chat, so that response time is given according to that only.
Capitalization of Knowledge
With predefined responses or made with visitors, a robot can use an intelligent algorithm to propose that the most relevant and recent, very useful for beginners operators.
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